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Frequently Asked Questions

Company Related Questions

Q: What should I look for when choosing a Gainesville maid?

A: Ask what the service guarantee is. You’re paying for a clean house or office so what happens if you’re not completely satisfied? Make sure the company is committed to ensuring your happiness. Ask lots of questions. Is the maid service insured, licensed, bonded? Check references and ask the current customer if they have been happy with the service, quality, price, and professionalism of employees.

Q: What’s the difference between Pristine Clean and other Gainesville maid companies?

A: At Pristine Clean we strive to be the very best in service and quality. We want to satisfy every customer’s needs. If you’re not happy with the service we provide we’ll come out and fix the problem right away. Our teams’ work is randomly inspected to make sure the quality of workmanship is the highest possible. We also strive for excellent communication with our customers and respond to your needs quickly, whether you call or email us.

Q: What is the typical price for your residential cleaning services?

A: For recurring visits, a one bedroom, one bathroom apartment would start at $50 for the Express Package and $65 for the Pristine Package. For a three bedroom, two bathroom house the price would start at $75 for the Express Package and $110 for the Pristine Package. All first time visits are charged on an hourly rate at a charge of $40 per man hour with a $50 minimum fee. We may choose to send an individual or a team to clean your home, which will not affect your total price. For example, a team of two that stays for two hours equates to a charge of four man hours (two individuals x two hours). The price is the same as an individual who stays for four hours. All cleaning supplies are provided for your service and we strive to be number one in service, customer satisfaction and professionalism.

Q: How do you determine your rates?

A: The rates are determined based on a number of different items such as the square footage, the number of people living in the home, the number of total rooms, if any pets are present, and the individual needs of the client.

Q: How do I pay for service?

A: We accept cash, checks, and all major credit cards.

Q: Are you licensed, bonded and insured?

A: Yes we are!

Q: What if something breaks while your team is cleaning?

A: While we take care to ensure the safety of all of your valuables, if anything should ever break while we are cleaning, we will access the value and either repair, replace, or reimburse you for the broken item.

Q: What if I'm not satisfied with a cleaning?

A: We take care to make sure that each of our client's needs are satisfied, if any of our visits results in less than 100% satisfaction, just let us know and we will return to touch up any areas that are needed!

Q: What if I need to reschedule or cancel an appointment?

A: We ask that you provide us with atleast 24 hours advance notice so we can fill your appointment time. In some instances we may need to charge a small cancellation fee. However, we understand that emergencies do happen, so we work with all of our customers on a case by case basis.

Q: What if my routine cleaning falls on a holiday?

A: Depending on the holiday we can either provide the service as usual or we can reschedule for a more convienent time.

Q: Can you send me some referrals?

A: While we like to use the testimonials as our first customer referral system, we do understand that many new clients like to speak directly to some of our current customers. If requested, we can provide you with contact information for some of our past and present customers.

Q: Are you locally owned and operated or are you a franchise?

A: We are locally owned and operated.

Q: How quickly can I schedule a clean?

A: Usually within one week but in some circumstances we can arrange for faster service.

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Service Related Questions

Q: What are the most common residential cleaning services?

A: The two most common packages we offer are the Express and the Pristine. We cater to each client’s needs but these are a good starting point. The Express Package includes cleaning toilets, showers and/or tubs, cleaning sinks and counters, dusting horizontal surfaces such as coffee tables and cleaning floors. The Pristine Package adds on a more thorough dust – including blinds, baseboards, moldings, wall hangings, fans and chandeliers – cleaning interiors of windows, tv screens and monitors, making beds, fluffing pillows, wiping fronts of cabinetry and the top of the stove vent fan, cleaning the fronts of the appliances and removing trash.

Q: I have never had maid service before. How does it work?

A: The first step would be to have us come out and provide you with a free estimate which we will cater to the specific services you are wanting to have done. At that time we can answer any questions you may have about our services, cleaning products, and procedures. During the free estimate we will also discuss the frequency you are looking for, whether it be seasonal, monthly, bi-weekly, or weekly.

Q: Should I do anything to prepare for cleaning service?

A: While we offer full service cleaning and organization, most clients prefer the more economical option of tidying up and picking up loose items before we arrive. The more loose items you can pick up before we visit, the more effective our cleaning can be.

Q: Do I need to be home when you arrive? What about a key?

A: We can work around whatever your personal preference is. We have some clients that stay at home during the full cleaning, some that open the house for us and leave during the cleaning, and some that provide us with a key and allow us to enter the home without them being there. We can make do not duplicate keys for our employees if need be.

Q: Do I need to provide any supplies or equipment?

A: No you do not. We will bring everything needed for the cleaning. If you prefer a specific cleaning product to be used, we are more than happy to use any supplies you provide. We are also happy to use a central vacuum system.

Q: What time will you arrive?

A: If you will be meeting us or waiting for the service, we can give you an appointment time, typically a half hour window, and we will arrive at that time. If you will allow us to hold a key, we can set the day with you, and will be there while you are away at work.

Q: What should I do with my pet while you are cleaning?

A: While we are happy to work around friendly pets, sometimes it is better for those that are more shy or scared to be left in their crate or other comfortable place while we are there.

Q: Should I tip the cleaning team?

A: While it is not necessary to tip the cleaning team, if you feel that they provided a service that exceeded your expectations, we do allow our employees to accept tips. You may also feel free to include it in your payment and we will pass it on to the cleaning team.

Q: Will the same team clean for me every time?

A: We do our absolute best to ensure that you get the same team providing your service time after time. There are some unavoidable circumstances such as illness that can not be forseen, and if needed, there may be times that a different cleaning assistant will be needed to provide the cleaning.

Q: Do team members speak English?

A: Absolutely! All team members are required to speak English.

Q: What do you provide for apartment move-in and move-out cleaning services?

A: We can provide as little as an Express Package or as much as top to bottom. Most leases require that the insides of appliances and cabinetry be cleaned as well as replacing burner drip pans. The only service we do not currently offer that is usually required is steam cleaning. We can refer you to a reputable service in the area that will provide safe and effective carpet and grout cleaning.

Q: What type of environmentally friendly cleaners do you use?

A: At Pristine Clean we’re always keeping a lookout for the next best thing in environmentally friendly cleaning products. These are constantly improving and we want to offer the best products available for our clients. We currently primarily use the Method line of cleaning products. Method products are non-toxic and biodegradable and the cloths are made with compostable bamboo fibers that biodegrade safely and are renewable. On the floors we use Bona products. They offer a product for hardwood and another for your hard surface floors and each are non-toxic and GREENGUARD certified for indoor air quality. The University of Florida chose this brand for the basketball court.

Q: Do you use HEPA filters on your vacuum cleaners?

A: Always! Our vacuums even have two filters. Our vacuums ensure that there is up to 150 times less mold and bacteria in the air that you typically breathe.

Q: Are the cleaners you use dangerous for my children and pets?

A: No they are not. All of cleaners are non toxic and biodegradable.

Q: What if I want you to use more stringent cleaners?

A: In some circumstances where the house or office has not been properly maintained, there may be the need for a stronger chemical cleaner than what we typically work with. If the situation requires it, we are happy to use these cleaners to satisfy our customers' needs.

Q: Besides cleaning, what other services do you offer?

A: We offer organizing, laundry, concierege services such as grocery shopping, and much more!

Q: Do you service both residential and commercial properties?

A: Yes we do. We offer free estimates for both property types.

Q: Do you wash laundry or dishes??

A: Absolutely! For an extra fee we can add these services onto your regular cleaning.

Q: Do you steam clean carpets?

A: No we do not, but if you are interested in this service we would be happy to refer you to a local company that can assist you.

Q: Do you wash windows?

A: We handle interior window cleaning to arms length and a professional window cleaning service provider would be required to handle higher and exterior windows.

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General Cleaning Tips & Tricks

Q: What is the biggest thing people usually miss when doing move-in or move-out cleaning?

A: The appliances and drip pans are missed most. Those have to be sparkly for the next tenant and this area is easily forgotten. Inside the cabinets and the baseboards would be next on the most forgotten list.

Q: What makes a cleaning product environmentally friendly?

A: There are several things to consider when choosing an environmentally friendly cleaner. Not only does the cleaner need to be non-toxic to be safe for your family and pets, the products should also be biodegradable so that the impact on the environment is minimal.

When you’re done with that cleaning cloth and it goes in the trash it goes to the landfill. The cloths we choose to use are made from bamboo which is a renewable resource and they’re biodegradable so they break down quickly and safely. They’re even compostable! By choosing a product like this we’re able to use disposable cleaning cloths so that your home is as clean as possible while still keeping the impact on the environment low.

Another thing to consider is the containers the products come in. Has it been produced from recycled material? Is it recyclable? The more the products we use can be kept in the recycling circle the fewer natural resources we have to use to make new ones. Whenever possible we buy materials that are made from recycled materials and are themselves recyclable.

Q: How can I keep my house looking clean between service appointments?

A: There are some easy preventative things that you can do to ensure you home looks clean between appointments. Put mats at each entry way, request your family and friends to remove their shoes, keep pets well groomed, and tidy up loose items to keep things organized.

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